Here are the answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to our customer support team!
- What is Trree Hut Shea?
Trree Hut Shea is dedicated to providing high-quality, natural shea butter-based skincare products. We offer a wide range of products designed to nourish, hydrate, and restore your skin. All our products are made with sustainably sourced ingredients to ensure the highest standards of quality and care. - Are your products suitable for all skin types?
Yes, our products are suitable for all skin types, including sensitive skin. Our shea butter is known for its moisturizing and healing properties, making it ideal for dry, irritated, or rough skin. However, if you have allergies or sensitivities, we recommend checking the ingredients list or doing a patch test before use. - Where do you source your shea butter from?
Our shea butter is sourced from fair-trade cooperatives in West Africa, where it is sustainably harvested. We work closely with local farmers to ensure that they are compensated fairly and that the environment is respected during the harvesting process. - How can I place an order?
Placing an order is easy! Simply browse through our product catalog, select the items you wish to purchase, and proceed to checkout. You will be prompted to enter your shipping information and payment details to complete your order. - What payment methods do you accept?
We accept various payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
- How long will it take for my order to be shipped?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
Domestic orders: 3-7 business days
International orders: 7-14 business days
Please note that during peak seasons or promotional periods, shipping may take a little longer.
- Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary depending on the destination. Please check the shipping information at checkout for an accurate estimate. - Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our logistics partners. - What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a return or exchange within 30 days of receiving your order. Products must be unopened and in their original condition. Please refer to our Return Policy for more details. - How do I contact customer service?
You can reach our customer service team by email at trreehutshea@store.com. We typically respond to all inquiries within 24-48 hours. You can also reach us by phone at +1817-201-5865 during business hours (Monday-Friday, 9 AM to 6 PM EST). - Are your products cruelty-free?
Yes! We are proud to say that none of our products are tested on animals. We are committed to cruelty-free practices and ensure all our ingredients and final products are ethically produced. - Do you offer gift cards?
Yes, we offer gift cards! You can purchase gift cards directly from our website and send them to your loved ones. They can be redeemed for any of our products. - Are there any special offers or discounts?
We occasionally run special promotions and discounts. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers and sales.
If you have any additional questions, feel free to reach out to our customer support team. We’re always here to help! Thank you for choosing Trree Hut Shea.