At Trree Hut Shea, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are happy to assist you with a return or exchange, subject to the terms outlined below.

Return Conditions
To ensure a smooth return process, please make sure the following conditions are met:

Return requests must be made within 30 days of receiving the product.
Products must be unopened, unused, and in their original packaging, including all accessories.
If the product is being returned due to a quality issue, please provide relevant photos or other supporting documentation.
Return Process
Submit a Request
Please contact our customer service team at trreehutshea@store.com to initiate the return. Include your order information and explain the reason for the return. If applicable, attach photos of the product.

Review and Return Approval
Our team will review your return request within 1-2 business days and provide you with a return address along with detailed instructions for returning the product.

Returning the Product
Ensure that the product is properly packaged to prevent damage during transit. Use a trackable shipping method for the return, as we cannot be held responsible for lost or damaged items during the return process.

Refund Processing
Once we receive the returned product and confirm that it meets the return conditions, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method.
Return Shipping Fees
Quality Issues or Incorrect Products:
If the return is due to a quality issue or if we sent the wrong item, we will cover the return shipping costs.

Change of Mind or Other Reasons:
If you are returning the product for reasons other than quality issues (e.g., change of mind), you will be responsible for the return shipping costs.

Non-Returnable Items
The following items are non-returnable:

Special sale items or promotional items (unless there is a quality issue).
Products that have been used, damaged, or lack their original packaging.
Return requests made after 30 days of receiving the product.
Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the replacement item.
If you have any questions or need assistance with your return, please feel free to contact our customer service team at trreehutshea@store.com. We’re here to help and ensure you have the best shopping experience with us! Thank you for choosing Trree Hut Shea.